EPOS workflows for garment care businesses

ECTouch can support customer lookup, order history, printed receipts, service categories, pre-payments, discounts, staff permissions and reporting. Optional online ordering and customer communication tools can be added where collection, delivery or repeat-customer engagement is important.

• Customer account lookup at the counter.
• Garment ticket and receipt workflows.
• Service buttons for laundry, alterations, repairs and ironing.
• Payment, deposit and pre-payment options.
• Staff controls for discounts, refunds and management functions.
• Back-office reports for sales and service performance.
• Optional barcode labels and receipt printer setup.
• Online pickup and delivery workflows through ECOnline where required.

Why this matters for dry-cleaning owners

A dry-cleaning EPOS system should reduce counter friction and give owners clearer control after the customer leaves. The right setup helps staff find repeat customers, print consistent paperwork, track paid and unpaid work, manage common services and review trading performance without relying on handwritten notes.

EPOS Company is a UK-based family business with more than 50 years of retail technology experience. The current ECTouch ecosystem combines front-end selling, office management, online ordering options and support routes for businesses that depend on EPOS during live trading.