With over 25 years in the trade, Alan runs a well-established business, serving a dedicated customer base week after week.
Alan Blake of Blake’s Personal Valet in London N12 – North Finchley values a job well done and appreciates how the simplicity of ECTouch allows him to focus on delivering outstanding service to his loyal clients.
Alan the owner of Blake’s dry Cleaners was fully trained on the system in just one day and now benefits from its speed and adaptability. He highlights how easy it is to programme the system, particularly when using the miscellaneous items function, which allows for straightforward pricing and clear receipting.
For example, a two-piece suit is itemised with individual clothing tags as well as a printed customer receipt. Each order is logged with the customer’s name and telephone number, which Alan finds essential in managing day-to-day operations:
The system provides more than three printed tickets per transaction, includes stock control, and stores up to 5,000 customer records along with itemised order histories. Alan also values the consistency and flexibility of the system’s pricing and payment features, with clear breakdowns for cash and credit card transactions, as well as programmable loyalty discounts that reward his regular customers.
“You usually spend most of your time out at the front counter, so ECTouch software enables me to spend more time working in the back of the shop.”
Results At A Glance
- Trained and up and running in just 1 day
- Simplified ticketing system with minimal paperwork
- Prints 3+ tickets per transaction
- Stores up to 5,000 customer records
- Supports itemised pricing, clothing tags, and receipts
- Enables more back-office time by streamlining front-of-house
- Loyalty discounts and flexible pricing built-in
- Consistent tracking for cash and card payments
- Fast, reliable hardware optimised for dry cleaning & valet businesses
- Hardware Setup
To support ECTouch in his business, Alan uses the following hardware:
- 15” Touchscreen EPOS Terminal
- High-Speed Thermal Receipt Printer
- Barcode Scanner (optional) for tagging and inventory
- Customer-Facing Display (optional)
- Secure Cash Drawer
- Label Printer for clothing tags and tickets
This setup ensures smooth front-counter operations and efficient order tracking from drop-off to collection.