Case Study: Behesht Restaurant – Streamlining Operations with ECTouch2
Persian Restaurant based in Kensal Green
behesht.co.uk
Located in the heart of North West London’s vibrant restaurant scene, Behesht is a celebrated destination for authentic Persian cuisine, grandeur, and seamless service. With over 250 covers, five intricately designed dining rooms, two kitchens, and an onsite bakery, the restaurant depends on reliable, adaptable technology to maintain its high standards.
For over 17 years, Behesht has partnered with EPOS Company, using their ECTouch software and integrated hardware to streamline daily operations, optimise staff efficiency and enhance the customer experience.
client success
"There’s no doubt ECTouch EPOS software has contributed positively to the business. The time alone it saves me on collating sales receipts at the end of the day is worth it!”
Results at a Glance
- 4 x ECTouch EPOS terminals across front-of-house
- Instant kitchen ticketing via Wi-Fi printers
- Custom software updates and remote support
- 17+ years with EPOS Company as a trusted tech partner
- Daily operations streamlined with reporting, speed, and accuracy
- Scalable system supporting a 250-cover high-volume restaurant
Growth Enabled by Technology
Behesht has grown from a 40-cover restaurant in a single retail unit to a 250-cover landmark across five dining areas. Technology has played a vital role in scaling the service without compromising quality.
“When we started in 2002, we used a simple Casio till. As the restaurant expanded, we needed a powerful EPOS solution. ECTouch and EPOS Company have grown with us.”
“I can rely on EPOS Company seven days a week and their ECTouch software to support my restaurant grow from strength to strength.”
– Omid, owner of Behesht Restaurant
A software that has fully integrated into our business seamlessly
Wi-Fi Enabled Kitchen Communication
Orders from the floor are instantly transmitted to Wi-Fi-connected thermal printers located across the two kitchen areas and drinks bar. This frictionless order relay is vital in coordinating teams and maintaining the pace during busy periods.
“Effective communication is key,” Omid explains. “Thanks to ECTouch, our kitchen receives precise, real-time information, no confusion, no delays.”
Custom Functionality & Software Adaptation
Omid highlights the value of working with a provider who continuously adapts the system to fit evolving needs. This bespoke approach gives Behesht an agile platform that evolves alongside its growing business demands.
“I monitor the market and when I see a feature we could benefit from, I have contacted EPOS Company and they have updated our ECTouch system remotely and efficiently.” – Omid, owner
Remote Support & System Maintenance
All system updates and adjustments are handled remotely by EPOS Company, avoiding disruption to restaurant operations.
“Reza and his team are second to none. They support us seven days a week, and any system change is done remotely, no downtime, no hassle.”
ECTouch2 has made a significant impact on our operations
Front-of-House Ordering & Service Flow
Behesht operates four integrated EPOS terminals, each powered by ECTouch and housed within a complete hardware setup:
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15” All-in-One Touchscreen Systems
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High-speed thermal receipt printers
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Secure cash drawers
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Integrated chip & PIN payment terminals
This setup enables fast, accurate order input by the 14 front-of-house staff, reducing queue times and minimising errors.
“Our team processes hundreds of orders daily, and ECTouch ensures everything flows smoothly between staff, customers and the kitchen.”
“I rely on ECTouch seven days a week. Their software and support enable my business to grow from strength to strength, and in this competitive market, where reliability is everything.”
– Omid, owner of Behesht Restaurant