Licence renewal and General T&C

Epos Company (GB) Limited EST 1968 T/A Epos Company REG No. 00936875

 

ECTouch Licence Renewal and general T&C for end users (does not apply to Re-Sellers)

By purchasing and or hiring a product or service from Epos Company (GB) Ltd trading as Epos Company, the person (customer) accepts the following terms and conditions. The customer is responsible for reading and agreeing our terms and conditions as they will form the basis of the contract of purchase and service agreement.
 
We would like to thank you for the purchase and use of ECTouch software and other products and hope they would add value to your business.
 
We at Epos Company are constantly listening to our customers as well as looking out for new features to  enhance  the ECTouch software in order to keep up to date with the fast pace of change in technology. There have been numerous additional functions added to ECTouch since its release in 2008. Over 200 software releases have taken place so far. To be able to continue to deliver the above we would need to have the following terms and conditions.
 
For those customers with on-going support contract and hire products there is no need to take any action, software licence would be renewed and updated if required without any further charges whatsoever.
 
1-      If there is no support contract in place the annual renewal licence fee is applicable per licence (currently £50+vat). Please also note that help and support is chargeable after the free period following the purchase of full system (currently 3 Months). Software only purchases do not qualify for free support period. The minimum charge per help is currently £50+vat.
 
2-      We do not have a refund policy on any of our software products this means once the payment has been received for any of our licences there will be no refund available.
 
3-      Support is automatically included on all hired services and products.
 
4-      Hardware products if eligible for refund are subject to 35-50% Re-stocking fees.
 
5-      Full menu must be supplied with all necessary supplements and additions at the time of programming the system as any new additions at a later date would be chargeable.
 
6-      Training would be provided to the customer and their staff as a group at the time of installation on site or collection at our showroom. Further help and support would be provided as per agreement (during free support period or if support contract is in place) but full training to any new member of staff would be chargeable.
 
7-      Hire period and monthly payments by direct debit would be agreed between Epos Company and the customer at the time of purchase and would be written on the invoice as basis for hire contract agreement.
 
These terms and conditions supersede all previous ones published by EPOS COMPANY (GB) LTD. These terms and conditions are subject to change without notice. We will notify you of amendments to these terms and conditions by posting them to our website (www.eposcompany.co.uk).

 

 

Epos Company (GB) Ltd. EST. 1968
1154 High Road
Whetstone
London
N20 0RA

 

T: 0845 0099 110
020 8446 0320

E: sales@eposcompany.co.uk
W: www.eposcompany.co.uk

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